Sprint : Poor service in Jacksonville
Updated 12/22/08
I just received a call from Sprint. Sprint finally
admits the problem with clipping and echo in Jacksonville is widespread
based on the volume of complaints they have received locally. They
also admit their technicians are unable to locate and fix the problem.
They have told me they have no immediate plans to try resolve the issue.
They will not credit my account for any loss of quality and they
will not let me out of my contract without $400 in termination fees.
So, if you are thinking of
signing on with Sprint, the author of this blog recommends you steer
away. Even with the 30 day trial, you'll never know what level of
service you will end up with. My problems did not appear until a couple of months into the
contract. The area of town I seem to have poor service in is Baymeadows/Avenues,
I-95/St.Augustine Rd, Beach Blvd/University, I-10/Cassat.
If you are a Sprint customer, you
can help by:
- Contacting Sprint
Directly (email me
and I will send you a phone number)
- Post to sites like Twitter
- Post on
Craigslist and
follow the thread
- Upload a video to You Tube
Updated 12/08/08
Back in early or mid-October, Sprint began making changes to their
system creating havoc for it's local customers. Most notably users are
experiencing clipping (echoing), poor coverage and dropped calls. Some
users have even reported connection limitations with data server.
Carrying on a complete conversation has been a challenge at best.
Our best advice is if you are shopping for cellular phone service in
Jacksonville and North Florida avoid Sprint for the time being.
Update: On 12/05/08 Sprint told me they found a
broken wire and fixed it on 12/02/08. Yet nearly a week later the echo
is as bad as ever.
If you are already a Sprint customer,
(don't waste your time calling 611 or tech support).
Email me and I will send you a
phone number to a top level representative who will have to respond to
you. Not only is Sprint
seemingly not sharing knowledge of this problem with their customers,
they also seem to be hiding it from their lower level support people.
Be sure to let them know the problems you are experiencing. Echoing,
dropped calls, slow or no data. If they seem like this is the first time
they've received a complaint, tell them the problem is blogged all over
the internet, even the store managers know about it. Request a refund for services back to
Mid-October. They will not be able to tell you when the problem will be
fixed. They're already behind schedule and have alienated a lot of
customers. Even the service centers at the local stores won't take the
time to look at your phone. They know the problem is in the network.
Looking for a good excuse to get out of your contract? This may be it.
It may also be worth your time to go to
http://esupport.fcc.gov/complaints.htm to file a complaint with the
FCC. We also recommend contacting the media such as E-mail Ken Amaro at
onyourside@firstcoastnews.com
Finally, we'd be interested in hearing from any of you attorneys out
there to see if this might qualify for class action.
Got a Gripe About Your Sprint Service in Jacksonville,
EMAIL US
and let us know.
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blackberry, Alltel, AT&T, Verizon, dropped calls,
SPRINT STORE
Baymeadows Village
9810 Baymeadows Road - Suite 1
Jacksonville, FL 32256
(904) 565-4400
SPRINT STORE
Baymeadows Square
8060 Philips Highway Suite 102
Jacksonville, FL 32256
(904) 730-5016
10300 SOUTHSIDE BLVD
KIOSK 4090
JACKSONVILLE, FL 32256
(904) 363-2330Sales
4193 OLDFIELD CROSSING DR
STE 3
JACKSONVILLE, FL 32223
(904) 262-5858
SPRINT STORE
FL
9510 Atlantic Blvd.
Jacksonville, FL 32225
(904) 722-2040
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